Return & Refund Policy – TradewingsSolution
Thank you for shopping at TradewingsSolution.
We want you to be completely satisfied with your purchase.
If something is not right, we are here to help.
1. Eligibility for Returns
We accept returns within 7–14 days of delivery (choose one; I can adjust if you want).
To be eligible for a return:
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The item must be unused and in its original condition.
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It must include all original packaging, tags, and accessories.
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Proof of purchase (order number or invoice) is required.
Items that cannot be returned:
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Used or damaged items
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Items without original packaging
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Personal care items (for hygiene reasons)
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Digital products or gift cards
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Clearance / final sale items
2. Refund Process
Once we receive your returned item, we will:
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Inspect the product
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Notify you of approval or rejection
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Process your refund within 5–7 business days
Refunds are issued to the original payment method.
Shipping fees are non-refundable, unless the return is our mistake (wrong or damaged item).
3. Exchanges
If you received a defective or incorrect product, we will replace it at no cost.
Please contact us within 48 hours of receiving your order, with:
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Order number
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Photos/videos of the issue
4. Return Shipping Costs
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If the return is due to change of mind, the customer pays the return shipping fee.
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If the return is due to damage, defect, or wrong item, TradewingsSolution will cover the shipping cost.
5. Order Cancellation
You may cancel your order within 12 hours of placing it, as long as it has not been shipped.
After shipping, cancellations are not possible.
6. Damaged or Missing Items
If your order arrives damaged, incomplete, or incorrect:
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Contact us within 48 hours
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Provide clear photos or videos
We will send replacements or offer a refund.
7. How to Start a Return
To request a return or refund, contact us at:
📧 Info@tradewingssolution.com
📞 +Your Number
+14099953164
Name
Order number
Reason for return
Photos (if applicable)
Our support team will guide you through the next steps.